Refund policy.
A transparent overview of eligibility and how refunds are handled.
Important: replace the example contact address, billing timeframes, governing law, and vendor details with your actual business information and have qualified local counsel review this policy before launch.
Overview
This policy explains the proposed refund process for Cloud Vision VPS. Confirm local consumer-law requirements and your payment-provider rules before publishing.
Eligibility
A refund request may be considered for a first-time VPS service within 7 days of initial activation when the service has not been materially consumed or used in breach of our terms.
Non-refundable items
Domain registrations, software licences, add-ons, setup fees, overage charges, custom work, and services suspended for abuse are not eligible unless required by law.
How to request a refund
Submit a request through the client area or contact support with your invoice number and the reason for the request. We will review and reply within a stated business timeframe.
Method and timing
Approved refunds are returned to the original payment method where possible. Banking and payment-provider processing times vary.
Your statutory rights
Nothing in this template limits mandatory rights that apply under consumer-protection law in your location.